Terms of Service
Al Khaleej Electronics - Legal Terms & Conditions
⚖️ Important Legal Notice
By using our website or purchasing products from Al Khaleej Electronics, you agree to these terms and conditions. Please read them carefully before placing any order. These terms are governed by Pakistani law and regulations.
📋 Table of Contents
- 1. Acceptance of Terms
- 2. Company Information
- 3. Products & Services
- 4. Ordering Process
- 5. Payment Terms
- 6. Delivery & Installation
- 7. Warranty Policy
- 8. Returns & Refunds
- 9. User Responsibilities
- 10. Limitations of Liability
- 11. Intellectual Property
- 12. Privacy & Data Protection
- 13. Modifications to Terms
- 14. Governing Law
- 15. Contact Information
1 Acceptance of Terms
By accessing and using the Al Khaleej Electronics website (alkhaleejelectronics.com), placing orders, or purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
If you do not agree with any part of these terms, please do not use our website or services. These terms constitute a legally binding agreement between you and Al Khaleej Electronics.
2 Company Information
Business Details
- Company Name: Al Khaleej Electronics
- Established: 1976 (48+ years of service)
- Business Type: Home Appliances Retailer
- Service Area: Punjab, Pakistan
- Contact: +92 309 8282990
- Website: alkhaleejelectronics.com
3 Products & Services
Product Categories
- Washing Machines (Semi & Fully Automatic)
- Refrigerators (Single & Double Door)
- Air Conditioners (Split & Window Units)
- Room Coolers (Desert & Personal)
- Other Home Appliances
Product Authenticity
All products sold by Al Khaleej Electronics are 100% genuine and come with official manufacturer warranties. We do not sell refurbished, duplicate, or counterfeit items.
4 Ordering Process
How to Place Orders
- Browse products on our website
- Contact us via WhatsApp (+92 309 8282990) or phone
- Provide delivery address and product details
- Confirm order and pay delivery charges in advance
5 Payment Terms
Payment Methods
- Cash on Delivery (COD)
- Bank Transfer
- JazzCash
- EasyPaisa
- In-store payment
Payment Requirements
Delivery Charges: Must be paid in advance before dispatch.
Product Amount: Can be paid on delivery (COD) for single item orders.
Bulk Orders: Require 50% advance payment before processing.
6 Delivery & Installation
Delivery Areas & Timeframes
- Lahore: Same day delivery (Rs. 500)
- Major Cities: Next day delivery (Rs. 800)
- Regional Cities: 2-3 days (Rs. 1,000)
- Remote Areas: 3-4 days (Rs. 1,200)
Installation Service
Free professional installation is included with all major appliances. Our certified technicians will install your product and provide usage training.
7 Warranty Policy
Warranty Coverage
All products come with official manufacturer warranties. Warranty periods vary by brand and product type. Warranty cards are provided with each purchase.
Warranty Claims
- Contact us immediately for warranty issues
- Provide warranty card and purchase details
- Follow manufacturer's warranty terms and conditions
- We facilitate warranty claims with manufacturers
8 Returns & Refunds
Return Policy
Products can be returned within 7 days of delivery if they are defective, damaged during transit, or significantly different from the description.
Return Conditions
- Product must be in original condition and packaging
- All accessories and documentation must be included
- Return request must be made within 7 days
- Customer bears return shipping costs unless product is defective
9 User Responsibilities
Customer Obligations
- Provide accurate delivery information
- Be available during scheduled delivery times
- Inspect products upon delivery
- Report any issues immediately
- Follow product usage instructions
- Maintain products as per manufacturer guidelines
10 Limitations of Liability
Al Khaleej Electronics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
Our liability is limited to the purchase price of the product. We are not responsible for damages caused by misuse, negligence, or circumstances beyond our control.
11 Intellectual Property
All content on our website, including text, images, logos, and design elements, is the property of Al Khaleej Electronics or our brand partners and is protected by copyright laws.
12 Privacy & Data Protection
We are committed to protecting your personal information. Customer data is used only for order processing, delivery, and customer service purposes. We do not share personal information with third parties without consent.
13 Modifications to Terms
Al Khaleej Electronics reserves the right to modify these terms at any time. Changes will be posted on our website with an updated "Last Modified" date. Continued use of our services constitutes acceptance of modified terms.
14 Governing Law
These terms are governed by the laws of Pakistan. Any disputes shall be resolved in the courts of Punjab, Pakistan.
15 Contact Information
📞 Get in Touch
For questions about these terms or our services, contact us: